Dispute Resolution

At World of Perfume USA, we are committed to providing an exceptional experience for our customers. However, if any issues arise during your transaction, we are dedicated to resolving them in a fair and efficient manner. This Dispute Resolution Policy outlines the steps to take in case of any disputes regarding your order, payment, or any other concerns.

Please read this policy carefully to understand how we handle disputes and how you can resolve any issues.

1. General Overview

If you have a dispute related to an order, payment, product quality, delivery, or any other aspect of your experience with World of Perfume USA, we encourage you to contact us first so we can resolve the issue directly. Our goal is to resolve disputes in a way that is fair, transparent, and aligned with the best interests of our customers.

2. Methods of Dispute Resolution

We offer several ways to resolve disputes, depending on the nature of the issue:

A. Direct Resolution via Customer Support

If you are facing any issues with your order, product, or service, we recommend that you first contact our customer support team. We are happy to assist you in resolving any issues promptly. Please reach out to us via:

• Email: [email protected]
• Phone: +1-470-375-8384
• Mailing Address: 937 N Hairston Rd, Stone Mountain, GA 30083, United States

Our customer service team will investigate your concerns and work with you to find a fair resolution. We aim to respond to all inquiries within 2 business days.

B. Mediation Process

If you feel that the issue was not resolved to your satisfaction, we encourage you to request a mediation process. This allows both parties to discuss the issue with an independent third party to reach a mutually agreeable solution. Mediation is a cost-effective and confidential method of dispute resolution.

We can provide contact information for a neutral mediator upon request.

C. Legal Action (If Necessary)

If a dispute cannot be resolved through direct communication or mediation, both parties may agree to pursue legal action. In this case, any legal proceedings will take place in the appropriate jurisdiction in the United States. We advise customers to resolve issues amicably to avoid escalating matters to a legal level.

3. Payment Disputes

For payment-related issues, such as disputes regarding charges made through Square Payment or Cash on Delivery, the following procedures apply:

• For Square Payment: If you believe there was an error in the transaction or unauthorized charges, you should immediately contact Square Payment’s customer support and follow their dispute process. We are also available to assist you in investigating any such issues.

• For Cash on Delivery: If you face any discrepancies or disputes related to cash payments made during delivery, please contact us directly. We will review the transaction and take appropriate action to resolve any concerns.

4. Returns and Refunds

In the event that a product does not meet your expectations, please refer to our Returns & Exchanges policy, where you can find information on how to return the product and request a refund or exchange.

5. Time Frame for Dispute Resolution

We strive to resolve disputes as quickly as possible. Typically, we aim to respond to any dispute-related queries within 2 business days and reach a resolution within 7 business days. However, some disputes may take longer depending on the complexity of the issue.

6. Dispute Resolution for International Customers

If you are an international customer, the same dispute resolution procedures apply. However, shipping and customs laws may impact the resolution process, and we will assist you in navigating any complexities that arise.

7. No Retaliation

We assure our customers that all disputes will be handled with respect and in good faith. We do not tolerate any form of retaliation for raising a complaint or dispute. Any complaints made will be thoroughly reviewed without any bias.

8. Contact Information

If you have any concerns or disputes that need to be addressed, we encourage you to contact us at your earliest convenience:

• Email: [email protected]
• Phone: +1-470-375-8384
• Mailing Address: 937 N Hairston Rd, Stone Mountain, GA 30083, United States

We are committed to resolving any disputes in a timely, fair, and efficient manner. Thank you for choosing World of Perfume USA, where customer satisfaction is our top priority.

This Dispute Resolution Policy was last updated on 1 April, 2025.